Refund Policy

1. Introduction

This Refund Policy explains when you can cancel a booking on DaarByt and whether a refund applies. It applies to bookings made through the DaarByt platform. DaarByt is a marketplace that connects anglers with independent location owners across South Africa.

All prices are in South African Rand (ZAR). Payments are processed by Paystack, our third-party payment provider.

2. Booking stages

Understanding where your booking is in the process helps you know what happens if you cancel:

• Pending approval: you have requested a booking and the owner has not yet approved or declined it. No payment has been taken.
• Awaiting payment: the owner approved your request. You must pay within the time shown to confirm the booking. No payment has been taken yet.
• Confirmed: payment was received and your booking is confirmed.

3. Cancellations before payment

If your booking is still pending approval or awaiting payment, you may cancel it from your account at any time. Because no payment was captured, no refund is required.

If an owner declines your request, or a booking expires because payment was not completed in time, you are not charged.

4. Guest cancellations of confirmed bookings

Once your booking is confirmed and paid, you may cancel with a full refund if you do so at least 48 hours before your trip start date. Trip dates are based on the arrival date shown on your booking.

Within 48 hours of your trip start date, you cannot cancel a confirmed booking yourself on DaarByt. Contact the location owner (for example by email or through your booking messages). DaarByt does not automatically grant a platform refund for late guest cancellations; any refund is up to the location owner if they choose to cancel or refund you.

When you cancel an eligible confirmed booking, we initiate a full refund for the amount you paid. You will receive an email when the refund has been processed.

5. Owner cancellations

If a location owner cancels your confirmed booking, you will receive a full refund of the amount you paid, regardless of how close you are to your trip date.

Owners may also cancel bookings that are still pending approval or awaiting payment. In those cases no payment was taken, so no refund is required.

6. How refunds are processed

Refunds for confirmed bookings are processed through Paystack back to your original payment method. We initiate the refund when the cancellation is confirmed on DaarByt.

Refunds are not instant. Depending on your bank or card issuer, it may take several business days for the money to appear in your account after we process the refund.

DaarByt does not charge a separate cancellation fee. The refund amount is the full booking total you paid through the platform.

7. Partial refunds and disputes

DaarByt does not offer partial refunds based on weather, fishing conditions, or your experience at a location. Those matters are between you and the location owner.

If you believe a refund was not processed correctly, contact us with your booking reference. We will investigate with Paystack where needed.

8. Bookings outside DaarByt

Some locations also accept bookings directly with the owner. Arrangements made outside DaarByt are not covered by this policy and are not eligible for refunds through the platform.

9. Related policies

Your use of DaarByt is also governed by our Terms of Use and Privacy Policy.

10. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Continued use of DaarByt after changes take effect means you accept the updated policy.

11. Contact

For refund or cancellation questions, email support@daarbyt.co.za or visit our Contact page. Include your booking reference so we can help you faster.